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A few Demijohn Customer Comments for 2007:
We are very lucky to have really nice customers, seemingly all the time. Comparing notes with other small retailers like ourselves this apparently is not always the case, in which case let's hope it stays like that for us! In 2007 we have had record year in business in many ways and not least in our ability to perform well on customer service. Only you the customer can be the judge of this however, so I thought it would be nice to share a few of those feelings with you as they are very special and mean a lot to us. Please do keep the comments coming, good or bad, as the good ones boost morale while the bad ones help us learn and improve. Together they make the whole thing worth it! Starting with most recent, here we go:
15 Jan 2008:
......I am very impressed with your excellent customer service, it is so nice these days to actually deal with people who listen to you and actually bother to respond to customer issues.......I would very much like to use your company as a case study of excellent customer service.
Signed, a very recent and happy UK customer
14 Jan 2008:
....Compliments on your customer service - she (Kirsty) was really helpful and friendly: a rare surprise these days!!
Regards, a happy UK customer
22 December 2007:
.....Thanks for excellent service provided by Alistair over the last 12 months!
Signed, a happy Edinburgh customer.
19 December 2007:
UNBELIEVABLE! I can't believe that when you said my order was out for delivery on Wed that I would be receiving it on Wednesday at 1.30pm - Huge thankyou to you all
Signed, a happy London Customer
14 December 2007:
......Congratulations on the success of your hard work. Have a lovely Christmas. Sounds like hell to me but I am quite sure with your good nature and humour, it will be superb.......
Signed, an enthusiastic Glasgow customer
14 December 2007:
Your staff were absolutely brilliant…..Your product is excellent; my family will love it; and I am extremely happy with the service that I received. He (Carlos) was very courteous and helpful. He communicated well, and always carried through on his promises to me. His service was prompt, polite and exemplary. You have a good one there. In the future, I will happily continue to shop in your stores. I have been happily recommending them to friends throughout the city and will continue to do so. Thank you for everything.
Best wishes, a happy Glasgow Customer.
13 December 2007:
G'day Angus,
The rescue pack was received today - many thanks from myself and her indoors! In this day & age I find it very refreshing that the MD of a burgeoning company can find the time to attend to a plea from a customer with a hand-written note; especially at this time of the year - you must be a well-organised person, I doubt that it's because you don't have lots of other things to do! Many thanks again,
Amities, a happy West Coast customer.
3 May 2007:
....An excellent business, pressing so many of the right buttons, and ecologically aware with the recycling/refilling principle - you deserve to be successful!....
Regards, a happy Glasgow customer
15 September 2007:
....The store houses a remarkable collection of products from around the world……..Good for the consumer, good for the environment.
Posted by: All the best 2007 blog
19 April 2007:
Now darn it wouldn’t you know I’ve lost the contact details for the best shop in Edinburgh, a fantastic little place on Victoria Street that sells all kinds of alcoholic distilled concoctions - cranberry gin......
Posted by: Potourz blog
and last but by no means least, just for fun.......
26 November 2007:
Howdy! Just a quick note to say that my friends and I are enjoying the bottles of various goodies we bought there a few weeks ago. And a hello to the nice woman who took the time to chat with a talkative American tourist, along with photographic proof that my butterscotch liqueur arrived in Los Angeles intact! ; ) Sadly, it's now almost empty...We all had a wonderful time in your amazing city. See you next time I'm in Edinburgh!
Signed, a charming and happy US Customer
Well I hoped you enjoyed that as there are many more wonderful comments about us, but sadly I have run out of time. Thankyou for all your comments, please do keep them coming as we may post a few more of the good ones on our new website which is due to launch soon. Comments can be emailed to me at info@demijohn.co.uk
Angus Ferguson
Managing Director
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