Your Basket is Empty

Frequently Asked Questions (FAQ)

If you have a question, hopefully some of these answers may quickly help? Please feel free to contact us and ask additional questions if your particular query does appear below:

  • Q. Do you ship to the United States and Canada?
  • A. Yes we can, however certain restrictions may apply for sending some of our products. Please intially read our online Terms & Conditions and then contact us for a quote and a more detailed breakdown of restrictions that may apply.
  • Q. How long do your products last?
  • A. We advise that all our products are best consumed within 6 months if stored in a cool, dark place. As only natural ingredients are used, the better you look after them the longer they will last and they may well last well beyond 6 months.
  • Q. What are your shop opening hours?
  • A. All our shop opening hours and directions to them are listed on our Store Locator page.
  • Q. Can I place my order online to then pick it up in one of your shops?
  • A. Yes. Our clever new website will allow you to choose from a range of delivery options when you checkout. One of these option includes collecting an order from either our Edinburgh, Glasgow or York shops for free.
  • Q. How much are you shipping costs?
  • A. Our delivery charges will depend on your chosen delivery address and the timescale in which you would like your order delivered. We only ever charge cost price for deliveries so you can be sure that you are getting a good deal! Please read Shipping for more details.
  • Q. Can I refill my bottle?
  • A. Yes! We positively encourage all our customers to refill their Demijohn bottles with us. The best part is that your cost will be for the refill only. This equates to roughly a 10% discount without the cost of the bottle, so it makes economical sense to refill as well as environmental sense. Please ensure you clean any bottles to be refilled as best you can with hot soapy water prior to returning. We check all bottles thoroughly before filling and will offer a fresh cork if necessary to ensure the refill is conducted as safely as possible. You can also post your bottle back to us to refill, either by post (please send to Demijohn Mail Order Dept., 382 Byres Road, Glasgow, G12 8AR) or by someone else dropping it in.
  • Q. How do you package your products for mail order delivery?
  • A. We use a combination of protective netting and an eco friendly packing material to ensure all goods arrive safely and in perfect condition.
  • Q. Can I order now for a delayed delivery date closer to Christmas?
  • A. Yes! If you would like your order delivered on a particular day, for example closer to Christmas, please either include your delayed delivery date instructions in the notes field when you checkout online or send us an email once you have placed your order. Please remember to include your Order Number when making contact.
  • Q. How long can my handwritten message be?
  • A. Your free hand written message can actually be as long as you wish. However, there is a practical limit on how much we can actually write on your bottle depending on its size. So please be reasonable and we will do our best accomodate your wishes. Normally a short message of about 10 words or less is all that is necessary. Remember it is the thought that counts!
  • Q. Are we able to buy your products if we were to bring our own bottles bought from elsewhere or do you only fill or refill bottles you have sold?
  • A. We only refill bottles purchased from Demijohn in order to comply with current UK Helath & Safety Guidlines and Trading Standards. Demijohn bottles being returned for a refill should be a clean as possible. We will check the bottle for clenliness prior to refilling, remove any labeling and replace the cork if necessary.
  • Q. Do you only deliver your products in new bottles or do you have any other packaging that products can be delivered in so that I do not have to buy the bottles again?
  • A. We now have a 3 litre container that can be filled with any of our products and delivered to you so that you can then refill your Demijohn bottles at home. The bonus is that there is no charge for our 3 litre container, you will only be charged for its contents, so you will save about £3-4 per bottle.
  • Q. How can I redeem my gift voucher online?
  • A. You can redeem your Demijohn gift voucher online as follows. Place your order online in the normal way, including making an online payment for the full amount or make a card payment over the telephone. Once your online order is complete, contact us to let us know that you wish to redeem a gift voucher. We will need to verify your gift voucher and its amount, so please have your voucher to hand when you make contact. Once our checks are complete, we will then refund or adjust your payment as necessary with the amount shown on your gift voucher and complete your order.
  • Q. Am I able to buy your bottles empty?
  • A. No. We do not sell our bottles empty, so you must first choose a product to fill your bottle with in order to check out.
  • Q. How will my label and message appear on my bottle?
  • A. We hand write all our labels onto each bottle that we sell for each customer using a special paint pen. As a result, we are also able to write a free message on your bottle should you wish. Please note, our labels are designed to be only semi-permanent so that they can be removed and re-written should your bottles be refilled at Demijohn, as we hope they will be!

Please select the country you wish your order to be delivered to and your preferred currency. Don't worry this will not affect your billing address country at checkout.

Select Country

  • AustraliaAustralia
  • BelgiumBelgium
  • CanadaCanada
  • ChinaChina
  • CubaCuba
  • CyprusCyprus
  • Czech RepublicCzech Republic
  • DenmarkDenmark
  • EgyptEgypt
  • FinlandFinland
  • FranceFrance
  • GermanyGermany
  • GibraltarGibraltar
  • GreeceGreece
  • GreenlandGreenland
  • GuernseyGuernsey
  • Hong Kong SAR ChinaHong Kong SAR China
  • HungaryHungary
  • IcelandIceland
  • IndiaIndia
  • IrelandIreland
  • Isle of ManIsle of Man
  • ItalyItaly
  • JamaicaJamaica
  • JapanJapan
  • JerseyJersey
  • LuxembourgLuxembourg
  • MaltaMalta
  • MexicoMexico
  • NetherlandsNetherlands
  • New ZealandNew Zealand
  • North KoreaNorth Korea
  • NorwayNorway
  • PolandPoland
  • PortugalPortugal
  • RussiaRussia
  • South AfricaSouth Africa
  • South KoreaSouth Korea
  • SpainSpain
  • SwedenSweden
  • SwitzerlandSwitzerland
  • TaiwanTaiwan
  • ThailandThailand
  • TunisiaTunisia
  • TurkeyTurkey
  • United KingdomUnited Kingdom
  • United StatesUnited States

Select Currency

  • AUD
  • BRL
  • GBP
  • CAD
  • CNY
  • CZK
  • DKK
  • DOP
  • EGP
  • EUR
  • GIP
  • HKD
  • INR
  • JMD
  • JPY
  • MXN
  • NZD
  • KPW
  • NOK
  • RUB
  • SGD
  • ZAR
  • KRW
  • SEK
  • CHF
  • THB
  • TRY
  • USD