Frequently Asked Questions

A. We can deliver to most countries around the World including New Zealand, however certain rules and regulations will apply to each delivery depending on each countries customs and excise policy.  If you would like further details, please email us your order and contact details and we will put together an indivudual quote based on the size of your order.  Emails should be sent to info@demijohn.co.uk

A. We hand write all our labels onto each bottle that we sell for each customer using a special paint pen that is not readily available to buy.  As a result, we are also able to write a free message on your bottle should you wish.  It takes a reasonable amount of practice and skill to write on glass, so our advice would be to let us write your message for you as you will find it difficult to achieve a simialr result yourself.  Please note, our labels are designed to be only semi-permanent so that they can be removed and re-written should your bottles be refilled at Demijohn, as we hope they will be!

A. We advise that all our products are best consumed within 6 months if stored in a cool, dark place.  As only natural ingredients are used, the better you look after them the longer they will last and they may well last well beyond 6 months.  Therefore if you order in August, our products will still be safe to consume at Christmas.

A. We are open every day except Christmas Day, Boxing Day and New Years Day.  Looking forward to seeing you soon!

A. Yes.  All your bottles will have the details of their contents written on them as standard and then an additional personal message if requested.  They will also be gift wrapped for free and labelled to identify which is which to save you having to unrwap them on arrival.  Happy days!

A. Great news!  Support well and shuggle from side to side and it should come free to release your delicious potion!

A. Our shops opening hours and directions to them are listed on the  Our Shops page of this website

A. On each product information panel on our website there is category called Stock Availability.  It will either indicate stock levels as Good, Low, Very Low, Out of Stock or Coming Soon.  If the item is listed as low or very low we are close to running our demijohn dry!  If you really want that product badly, you should either order the item immediately or please Contact Us to make a reservation.  We can reserve stock for you up to 6 months in advance of it being required as long as you are prepared to pay for the goods at the time of your reservation.  If you would specifically like to know when an item is back in stock please Contact Us and request to be informed of when the item is back in stock, or subscribe to our monthly Newsletter which also will alert customers as to when a product returns to our shelves.

A. When an item has a button titled Bottle this, the price quoted is for the liquid only and you will need to choose a bottle prior to adding the item to your basket. However, if an item has a button titled Buy this, the price shown is inclusive of its bottle and any other packaging described in the supporting notes. A Buy this product will be added immediately to your basket.

A. Our delivery charges will depend on your chosen delivery address and the timescale in which you would like your order delivered.  We only ever charge cost price for deliveries so you can be sure that you are getting a good deal!  Please read our Mail Order Delivery Charges section for full details

A. Yes! We positively encourage all our customers to refill their Demijohn bottles with us! The best part is that your cost will be for the refill only. This equates to roughly a 10% discount without the cost of the bottle, so it makes economical sense to refill as well as environmental sense. Please ensure you clean any bottles to be refilled as best you can with hot soapy water prior to returning. We check all bottles thoroughly before filling and will offer a fresh cork if necessary to ensure the refill is conducted as safely as possible.

A. Yes of course you can! If you can get your bottle back to us, either by post or someone else dropping it in, and let us know what you would like it refilled with, we will quickly calculate the cost of refilling it and process your order as normal once we have recieved the appropriate payment. Please make sure you give your bottles a thorough clean prior to sending them to us with hot soapy water. We will inspect the bottle on arrival and replace corks as necessary

A. Yes we can, however certain restrictions may apply for sending some of our products to some countries. Please intially read our online Terms & Conditions and then contact us for a quote and a more detailed breakdown of restrictions that may apply.

A. On occaision we might be able to sell our demijohn containers in small numbers for private use, but this depends on available stock. Please Contact Us to request details of whether this is possible. 1 Gallon demijohns are readily available at most good homebrew shops.

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