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Returns and Refunds
We are extremely careful about how we pack all parcels to ensure they arrive with you in perfect condition. However, sometime our couriers are not as careful as they should be and your order may unfortunately arrive damaged on arrival. Occasionally we may make a mistake ourselves while processing your order, for this we are sorry, we are only human!
If you are unhappy in anyway with your order on arrival please contact us immeditately and we will do everything we can to put it right as soon as possible. To help us help you, please ensure you retain the product as evidence of damage and any associated packaging.
If you wish to return a purchase that is not faulty in anyway and is still in its original purchase condition, we will happily refund your money or exhange this product if you inform us within 7 days following the delivery of your goods. In this event, the products must be returned to us in good condition. We will make reimbursements within 30 days of cancellation. Any product returned must be within its original packaging. Unfortunately we cannot pay for the delivery charge of unwanted products.
If, however, any products that we send to you are faulty or damaged we will replace them or reimburse you for the expense, including the cost of delivery, if you prefer. If products are faulty or damaged, we require that you tell us within a reasonable time of receipt of the products. All refunds and reimbursements will be paid within 30 days of your notifying us of your wish to return the products. Any product returned must be adequately packed to avoid any possible damage.