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Free Delivery and other Shipping Information

The Old Team meet up at Demijohn in Edinburgh

Demijohn is able to deliver easily and safely to almost anywhere in the world, although charges and restrictions may vary from Country to Country.

Disruption due to Covid-19

Update - 16 Jan 2021: Delivery time advice

The very good news is that our mail order services are finally back to normal once more. Thank you for bearing with us over the last month or so. This being said, no delivery times can be guaranteed currently. The Covid-19 Pandemic is still causing some issues with stock shortages and courier delivery times out of our control, so please anticitpate an estimated delay of around 2 to 4 days on all Standard Service orders, and consider using our Express Service if your order is very urgent. We thank you for your patience and will provide further updates should this be necessary.

Previous updates:

7 Jan 2021 - All orders are still suffering a delay to their delivery. Please be assured we are still processing all orders received as fast as possible for delivery as soon as possible. Please anticitpate an estimated delay of 7 to 10 days for all new orders placed after 1 Jan 2021. We thank you for your patience and will provide further updates once delivery times are back to normal.

2 Dec 2020 - Last orders for a pre-Christmas delivery using our Express Delivery Service is Mon 14 Dec 2020 or Fri 11 Dec 2020 for our Standard Delivery Service. Orders placed after these dates will still be processed as fast as possible, however, there is a greater chance that disruption to the courier network and weather may delay their delivery.

As you will be aware there has been huge and happy demand over the last month for our mail order service. Despite our best efforts there has inevitably been some delay in the delivery of orders due to demand, stock shortages and courier disruption. While orders may still arrive on time, please allow 5 days for the delivery of Express Service orders (normally 2 to 3 working days) and up to 14 days for all Standard Service orders (normally 4 to 5 working days).

If your order is for Christmas, then we ask you kindly to be patient and trust us that your order will appear in good time. Please only make contact with us if you have a delivery issue or if the timing of your delivery is critical and you would like your order to be prioritised. We thank you in advance for your patience and understanding.

29 Oct 2020 - Please be aware that as a result of the disruption to the UK courier networks and our supply chain as a result of the pandemic, some of our deliveries are being delayed. Please anticipate a delay of 2 days for Express deliveries and between 3 to 5 days for Standard deliveries. We thankyou for your understanding and patience while we attempt to process your orders as quickly as possible. 

*Free Delivery Offer + 10% discount off your first order*

We are offering FREE* Standard 4-5 working day delivery service for any order over £40 to a UK Mainland address, saving you £5.95. 

You are also eligible to for a 10% discount off your first online order if you sign up to our popular e-newsletter via our homepage. It is also free to collect orders placed online from any of our shops. Simply select this option when you checkout.

Your delivery charge will be calculated automatically on checkout and will vary depending on your chosen delivery address and speed of service, see our notes on this page for further details.

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International Delivery

Our website is designed to process our popular international deliver zones and your price is based on the total packed weight of your order. The heavier your order the greater the delivery charge. However, please be aware larger orders are proportionally cheaper to send. If you are unable to complete an order online, it does not mean we do not wish to ship to you. So please contact us with your order request and we will provide you with a full quote of charges and conditions for you to consider.

In Store Collections

If collecting your order from one of our shops, please allow 5 working days before visiting to collect or contact us to arrange a faster processing time.

Delivery Charges

Unlike a lot of mail order companies, Demijohn only ever charges cost price for its Standard Delivery Service. So rest assured you are getting good value. Please note, our Free Delivery offer only applies to our Standard UK Delivery Service.

Speed of Delivery

Standard deliveries within mainland UK will normally arrive within 4-5 working days. If you choose "Express" delivery we will push your order to the front of the queue and do everything possible to get it to you within 2-3 working days. Please note "Express" delivery is only available for UK Mainland delivery addresses. Even faster delivery times are often possible if required, for example to meet a particular deadline. In order to help us meet your deadline please write any delivery deadline details in the Special Delivery Instructions field when you checkout.

What happens if my order does not arrive on time?

Sadly delivery times cannot be guaranteed, although we will always do everything in our power to try and make your chosen delivery date and time. If you require a faster delivery service than offered online then please contact us to make a special arrangement quoting your order number. Please be aware that an additional charge may apply for non standard delivery times.

Anything else I should know?

Please also read our Terms & Conditions for greater information concerning deliveries.

Please select the country you wish your order to be delivered to and your preferred currency. Don't worry this will not affect your billing address country at checkout.

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