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Free Delivery and other Shipping Information
Demijohn is able to deliver easily and safely to almost anywhere in the world, although charges and restrictions may vary from Country to Country.
Disruption due to Covid-19 (updated on 23 June 2020) - Please be aware that as a result of the extreme disruption to the UK courier networks and our supply chain as a result of the pandemic, some of our deliveries are being delayed. Please anticipate a delay of 1 day for Express deliveries and between 1 to 2 days for Standard deliveries. We thankyou for your understanding and patience while we attempt to process your orders as quickly as possible.
*Free Delivery Offer + 10% discount off your first order*
We are currently offering FREE* Standard 4-5 working day delivery service for any order over £40 to a UK Mainland address, saving you £5.95.
You are also eligible to for a 10% discount off your first online order if you sign up to our popular e-newsletter via our homepage. It is also free to collect orders placed online from any of our shops. Simply select this option when you checkout.
Your delivery charge will be calculated automatically on checkout and will vary depending on your chosen delivery address and speed of service, see our notes on this page for further details.
Our website is designed to process our popular international deliver zones and your price is based on the total packed weight of your order. The heavier your order the greater the delivery charge. However, please be aware larger orders are proportionally cheaper to send. If you are unable to complete an order online, it does not mean we do not wish to ship to you. So please contact us with your order request and we will provide you with a full quote of charges and conditions for you to consider.
In Store Collections
If collecting your order from one of our shops, please allow 5 working days before visiting to collect or contact us to arrange a faster processing time.
Unlike a lot of mail order companies, Demijohn only ever charges cost price for its Standard Delivery Service. So rest assured you are getting good value. Please note, our Free Delivery offer only applies to our Standard UK Delivery Service.
Speed of Delivery
Standard deliveries within mainland UK will normally arrive within 4-5 working days. If you choose "Express" delivery we will push your order to the front of the queue and do everything possible to get it to you within 2-3 working days. Please note "Express" delivery is only available for UK Mainland delivery addresses. Even faster delivery times are often possible if required, for example to meet a particular deadline. In order to help us meet your deadline please write any delivery deadline details in the Special Delivery Instructions field when you checkout.
What happens if my order does not arrive on time?
Sadly delivery times cannot be guaranteed, although we will always do everything in our power to try and make your chosen delivery date and time. If you require a faster delivery service than offered online then please contact us to make a special arrangement quoting your order number. Please be aware that an additional charge may apply for non standard delivery times.
Anything else I should know?
Please also read our Terms & Conditions for greater information concerning deliveries.